1. General Policy
We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order. All returns must be in original condition, unused, and with all original packaging and accessories included. Products that show signs of wear, damage, or alteration may not be eligible for a refund.

2. Eligibility for Returns

• Items must be returned within 30 days from the delivery date.
• Items must be unused, undamaged, and in their original packaging.
• Certain items, such as personalized or perishable products, may not be eligible for return unless defective.
• Proof of purchase, such as an order number or receipt, is required for all returns.

3. Non-Returnable Items

• Gift cards and vouchers.
• Items marked as final sale or clearance.
• Perishable items, including food and supplements.
• Personalized, customized, or hygiene-sensitive items.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original payment method. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item. Partial refunds may be issued if items are not returned in their original condition.

5. Exchanges
Exchanges are subject to product availability. If the desired replacement item is not available, a refund will be issued instead. Any price difference will be adjusted accordingly during the exchange process.

6. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement, exchange, or full refund at no extra cost. Please retain all original packaging and provide photos of the damage for faster processing.